HELP


Commonly Asked Questions

The Photomenus™ site and app is a the first and only food search engine where diners can search beautiful photos of food from local restaurants. We take professional photos of every dish on a restaurants menu. We are also the first site to offer rating and reviews of menu items. Diners can upload photos on our app for both restaurant and menu item reviews. We are also an unbiased restaurant directory and foodie community where you can save and share your favorites and look up other foodie favorites as well!

The items offered on the Photomenus™ site have been carefully selected by each restaurant to ensure the highest quality delivery possible. If there is no plus (+) icon, it is not orderable at this time.

You may contact the restaurant if they can change your order if they have not processed it.

You may click on your Profile and edit your delivery addresses anytime. If you have submitted an order and your delivery address needs to be updated, contact the restaurant immediately.

The restaurants will do their best to ensure all orders are delivered before their projected delivery estimate. Please contact the restaurant if you have any issues with your delivery time.

Please contact the restaurant immediately if your order is incorrect. They will be able to correct your order or give you a refund within three hours of placing your order.

If you forgot your password, please click on the Login screen and Forgot Password. Enter the email address associated with your account, and we will send you an email how to reset your password.

We accept Visa, Mastercard, American Express, Discover, JCB and Diner's Club.

Prior to checkout, you can change your payment information on your Profile page or in your Cart. If you have already placed your order, and the restaurant has already processed your order, you may not change your payment method.

We use Google maps to locate registered addresses. To troubleshoot, check that Google maps recognizes your address, and that the zip code provided is correct. Google maps do not recognize ½ addresses or in-law apartments. Please use the nearest address on Google maps and indicate any Delivery Instructions in your order to direct the delivery couriers to the right address to ensure prompt delivery.

Split billing is not yet available.

Our restaurant partners work diligently to protect their customers in accordance to Health and Safety Codes and Food Handler Safety. Food allergies are serious and while we try to have the restaurants disclose this information in their menus online, we require that all customers contact the restaurant with any questions before placing your order. Please be aware that some restaurants prepare their dishes where cross-contamination may be inevitable due to the ingredients present in their kitchen.

We support Safari, Google Chrome, Internet Explorer, and Mozilla Firefox on Photomenus.co.

If you are experiencing problems with one of the browsers above, please try the following steps below:

  1. Check if your browser is up-to-date. If it's outdated, update it.
  2. Clear the cache on your browser.

Ordering

We are working on adding restaurants to the Photomenus™ site and scaling through all the major cities in the U.S. and abroad. Email us at help@photomenus.co let us know what restaurant you would like to see on the Photomenus™ site and we will try to keep you notified when they are added.

Please go to your Profile and click on Orders.

Go to your Cart and follow the forms to place your order online. You can also place orders from multiple restaurants in one order. Catering orders are placed seperately.

To edit your cart select Bag icon at the top of your screen and select the item you wish to edit. Click an item to adjust options and click Add to Cart to save your changes. If you’d like to remove an item, Remove Item next to the item. You can change the Quantity or Notes for each item in the Cart. Click Update Cart when you are finished editing.

Your order is sent electronically to the restaurants as soon as you click Place Order. Once the restaurants receives your order, you will get an order confirmation email.

  1. Confirm that you are receiving outside email.
  2. Check any spam folders on your email.
  3. Contact the restaurant to check that they received your order.
  4. Contact us to confirm your email address is correct by emailing help@photomenus.co

Please call the restaurant to find out the status of your order. The restaurant's phone number is provided in your order confirmation email. You can also find the restaurant’s contact information on their information page of our site. Click the map pin for complete information including hours of operations, transportation, parking, etc.

Go to your Profile and click on Orders. You may view your order history here and reorder.

For many restaurants, there is a minimum to order for delivery. That way, the restaurants can make sure that the delivery is worth their effort. These delivery minimums are set by the restaurant, and may be calculated based on where the restaurant is located among other considerations.

Each individual restaurant determines the restaurant service areas. When browsing by neighborhood instead of a specific address, there is a chance that a restaurant will not deliver to your specific address. If you enter a specific address with city and state on the search screens and select the Filters for your delivery preferences, then you will be shown all the restaurants and food items that do deliver to you.

The ordering process is the same as a standard Photomenus delivery order. Choose from the restaurants available for Take Out under Filters, add items to your order from the menu (no need to worry about delivery minimums!), checkout and pay with your credit card, then go get your food at the restaurant address.

Important: Restaurants may require a valid photo ID for your pickup.

You will have the option of making your Photomenus order more eco-friendly at checkout. On the checkout page, simply check the box that says No utensils needed. The restaurant will exclude all extraneous packaging from your order.

Ratings & Reviews

All of the restaurant and food items ratings and reviews come from Photomenus users just like you. If you have feedback for any restaurants listed on the site you have dined out or ordered in from, be sure to rate and review them to help your fellow diners! Selected constructive reviews will be posted to the site. You can increase your chances of publishing your food reviews by adding a photo as well.

Payment & Pricing

There is absolutely no fee at this time for using the Photomenus™ site.

The restaurants are contractually required to offer the same prices as they provide on their printed delivery menus. If for any reason you believe the prices you see on the Photomenus™ site are not consistent, please notify us at help@photomenus.co and we’ll reach out to the restaurant to make it right.

The restaurants set their own delivery fee based on your delivery address. Photomenus does not handle deliveries at this time.

Yes, to save your credit card information on your Profile page. Then, when you place the order, that credit card information will be saved as the default credit card for future orders placed under your account.

To change your credit card info, go your Profile page, and click on Change payment method.

Photomenus will process your credit card when you place your order.

You can safely enter your credit card number via our secure server, which encrypts all submitted information and transmits and stores such information in an encrypted state. The Photomenus™ site uses Verisign, the leader in SSL encryption, to ensure all credit card data is transmitted and secured. Your credit card information is processed by Photomenus and never shared with any restaurants.

It is customary in the U.S. that delivery people are paid anywhere between 15%-20% of the food/beverage total.

If you received a promotion code, you can enter your promotion code in the Promo Code box right before you check out in the right hand column of the website and click Add Promo Code.

Promotion codes on the Photomenus™ site are not stackable. Only one promotion code each from the restaurant and Photomenus may be applied per order.

As Photomenus is a sponsor of it's promotion code, there is still tax a restaurant is required to collect for the total sales they receive.

User Account

No. Since the email address serves as the login name for your account, you are only allowed to have one Photomenus account assigned to an email address. To have another account, you need to register another email address.

Yes, as a returning user, simply enter a new address on the homepage, and upon checkout, the new address will automatically save to your profile.

To manage your saved addresses, visit your Profile page.

Photomenus reviews all profiles before publishing them live. We do this to filter out users who’s photo or written bio is not appropriate for the site. If you update your profile photo or bio, it will go through the same review process before we publish again.

Corporate Accounts

We're so glad to hear you're interested in our corporate program.

If you think Photomenus™ services are right for your company, you can get in touch with our corporate team at partners@photomenus.co and we will contact you as soon as we launch this program.

Technical Issues

We upgraded our sign-in service, just log in with your normal username/password. If you forgot your password, go to sign in and there is a Forgot Password link.

Your username is generally the email address that you first registered with.

To reset your password, click on the Forgot Password link in the Sign In form. You will need to enter your registered email address and then you will receive an email from the Photomenus™ site that allows you to reset your password.

Contact

If you are having trouble with our site, you may contact us at help@photomenus.co and we will get back to you within 48 hours. If you are having trouble with your restaurant or catering order however, please contact the restaurant in your order confirmation email or order history, and they will address any order issues. Thank you.